This page contains an explanation of the Nouryon Specialty Chemicals Customer Portal.

If you experience issues with the usage of this portal, you can reach us through our contact form.

 

You can navigate directly to the page on which you would like some guidance. 

 

Order Overview

  • There are 2 sections in the portal:orders and invoices.
  • Depending on your authorization you will see either only orders or both options;
  • Filters allow you to search for the order you are looking for
  • With 'pagination' option you can navigate to older orders
  • The orders in the list can be clicked for more details
  • The column shipping status gives you an indication in which status the order is;
    • Registered; Your purchase order is received and processed with an unique order number. When a Sales Order Confirmation is available as download the order is confirmed.
    • Picking & Packing; There is an ‘Estimated Goods Issue date’ and the order is transferred to our site to prepare for loading
    • Shipped; There is an ‘Actual Goods Issue date’ which indicates the shipment has left our site
    • Invoiced; An invoice document is available
  • In the last column of the order overview table you can download the Sales Order Confirmation if it is available
Order Overview page

Order Details

  • Order details are presented in the detail screen
  • Order status is indicated and the options are:
    • Confirmed
    • Picking & Packing
    • Shipped
    • Invoiced
  • The item list shows details on the order items for this order
  • Via the 'Your invoices' link you are directed to the Invoice overview prefiltered on the specific invoice
  • The 'Relevant documents' section can contain several downloadable documents that are related to this order like:
    • Sales Order Confirmation
    • CMR
    • Delivery Notes
    • Packing List
    • Certificate of Analysis
  • The Certificate of Analysis often is linked to a line item in the order. In that case you can find it in the last column in the table with order line items.  
Order Details page

Invoice Overview

  • The invoice list can be approached by clicking the 'Invoice' link in the main navigation (if available to you)
  • The invoice list is similar to the order list
  • Filters can be used to find the specific invoice 
  • The last column of the invoice list contains the downloadable invoice PDF (if available)
  • When approaching from an order detail, the filter will be automatically set to the respective order/invoice combination;
  • When clicking an invoice, the invoice detail screen will appear;
  • Only invoices for which authorization is given are visible
Invoice Overview page

Invoice Details

  • Invoice details are shown
  • If the 'Actual Goods Issue' date has a value, the order has been shipped
  • Gross and net weight of the order are displayed
  • The 'Your invoice document' section contains the downloadable invoice when available 
  • Line item details are shown in the table of the bottom
Invoice Details page